How can we help?
Pocket Maid’s Cleaning Help & FAQs
Who is Pocket Maid's?
*Our cleaners pass a full background check, are insured and bonded – which means your home and family is safe with us!
*Flat rate prices – no contract, no extra charge
*Convenient online booking and payment.
Do cleaners bring their own supplies?
Do I need to be home?
How do you ensure quality?
We can’t inspect every home which is why we’ve emplaced a system to followup with customers and our cleaning teams to make sure you’re happy with the clean.
We also offer a 100% satisfaction guarantee.
How soon should I schedule?
We suggest creating your booking 24-48 hours in advance. If you see a booking spot on the calendar, go for it!
We recommend scheduling as far in advance as possible. If you schedule within 48 hours we do our best to accommodate cleanings but can’t guarantee availability. We will contact you if there’s an issue otherwise look for our booking confirmation email.
If you need a same day booking, please give us a call and we’ll do our best to make it happen!
What if cleaners mess up?
We offer a 100% satisfaction guarantee. If the cleaners missed something that is included in our services, feel free to point them to the spot and let them know. If you notice a spot within the next 24 hours just call us and let us know, we’ll send a team back out free of charge.
Managing Your Account
How do I log into my account?
How do I reset my password?
How do I change my address?
How do I change my credit card?
How do I book my first appointment?
Pricing & Policies
What is your cancellation policy?
Is my online payment safe?
How much will it cost?
What is included in a standard cleaning?
We take into account everything that involves cleaning a home. We also offer extra services like fridge cleaning, and oven cleaning. Check out our services page at the top of our website.
What is the estimated time on the booking page?
The estimated time shown on the Booking Summary is the ‘maid-hour’s’ it will take 1 person to clean your home.
It’s there to give you an idea of what to expect. Not exactly how long your cleaners will stay. A 2 person cleaning team will take half the amount of time.
What is the appointment window?
Although we try to arrive as early as possible, Austin traffic can be rough and unpredictable, not to mention other surprises. We allow our cleaning teams a 1 hour window to begin work at your home.
What if I have special requests?
Feel free to leave notes for the cleaning team at your home.
Can I give you a custom checklist to follow?
If you have specific tasks you need completed ( 2 hours of dusting ) consider our Hourly option or call us and we’ll do our best to accomodate you.